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The Winter Shelter Program is held annually to protect people experiencing homelessness during Los Angeles's colder months. Winter Shelters are located all across the County, and will be operating 24 hours a day.

People in need of transportation to an Augmented Winter Shelter site should go to 211la.org and use the chat feature to request a ride.

For more information, please see our English and Spanish Winter Shelter Flyers.

For any inquiries, please email wintershelter@lahsa.org.

winter Shelter Hotline

2 - 1 - 1


Wait times may be longer than usual during times of crisis.

Self-service options are available on 211's website, here.

If you are only seeking transportation between 7am-8:30pm, please click the following link for a form to request transportation to shelter sites. After hours, please contact 2-1-1.

Am I Eligible for the Winter Shelter Program?

All Winter Shelter Participants must be


At least
18 years old

and


Experiencing
Homelessness

What can I expect at a Winter Shelter site?


Safety

Shelters will follow new DPH guidelines regarding protocols for COVID-19 and Monkeypox to keep everyone healthy and safe on site.

Pet
Acceptance


Shelters welcome pets and emotional support animals.


Food

Shelters serve 3 meals a day.

Meals at Weather-Activated shelters dependent on activation hours.

How do I access a Winter Shelter?

1

Find a Shelter

Scroll down for a list of shelters and addresses.

2

Call to Check Availability

From any phone, dial 2-1-1 to be referred to a shelter location closest to you, by following these steps

  1. Press 4 for English
  2. When prompted, press 3 for Emergency Food or Shelter
  3. When prompted, press 2 for Emergency Shelter
  4. When prompted, press 1 for singles/couples without children seeking Winter Shelter
Or call 1-800-548-6047 for faster service. 211-LA-County will ensure there is a bed available prior to the referral. There are a limited number of beds at each site.

3

Pack your Bags

All shelters have a two (2) bag restriction. Anything more will not be allowed on the site.

4

Find Transport

Transport is available for those in need.

People in need of transportation to an Augmented Winter Shelter site should go to 211la.org and use the chat feature to request a ride.

What is the Augmented Winter Shelter Program

The Augmented Winter Shelter program (AWSP) is a subset program of WSP as it provides low-barrier, safe, and supportive emergency shelters for individuals experiencing homelessness but is "activated" during severe cold and wet weather conditions also known as inclement weather. The program aims to protect individuals from contracting hypothermia, pneumonia, and any medical or health-related conditions induced because of extreme cold and wet weather.

The Office of Emergency Management monitors forecasted weather conditions and coordinates with various stakeholders that assess and determine if activation of the Augmented Winter Shelter Program is necessary to assist unsheltered individuals experiencing homelessness to come indoors, such as when the Los Angeles County Department of Public Health issues a Cold Weather Alert or the National Weather Service forecasts weather with the following conditions:

  • The National Weather Service (NWS) forecast calls for three (3) days of low daytime temperatures accompanied by night wind chill temperatures of 32 degrees or less
  • The forecast calls for 1 inch of rain in 24 hours
  • The forecast calls for three (3) consecutive days of 1/4-inch rainfall or more accompanied by temperatures at or below 50 degrees
  • The National Weather Service (NWS) issues a flood watch or warning
  • Conditions not previously identified by the plan but for which it would be prudent to do so based upon critical need

When activated, individuals can call 1-800-548-6047 to request transportation services to the closest motel location.



Augmented Winter Shelter Locations, FY23-24

Provider # of Beds Phone Period Of Operation Address Population Served SPA Status

Seasonal Winter Shelter Locations, FY23-24

Provider # of Beds Phone Period Of Operation Address Population Served SPA Status