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Want to make an outreach request?
Please check out first

LA-HOP is designed to assist people experiencing homelessness in Los Angeles County with outreach services. We’ll use this information to dispatch a homeless services outreach team to the area.

For medical or mental health emergencies, please call 911.

For crime or illegal activity, please contact your local law enforcement agency.

For services like bulky item pickup, illegal dumping or graffiti removal, please contact your municipality.

LA-HOP does not replace homeless encampment reporting protocols. Please contact your municipality.

Winter Shelter Site List
Augmented Winter Shelter Sites

When should I fill out an outreach request?

Did you see someone experiencing homelessness who needs help? Notice a homeless neighbor who seems to be struggling with their physical and/or mental health? Then you can help them by filling out an outreach request and alert us as to any specific concerns you may have regarding the person’s well-being. As outreach capacity is limited, requests for those with more serious medical and/or mental health needs may be prioritized.

When should I NOT fill out an outreach request?

If you come across a family with minor children experiencing homelessness, have them call 211 and ask to be connected to the Coordinated Entry System for Families. If you are concerned about illegal activity, contact your local law enforcement agency. For medical and mental health emergencies, call 911. Unfortunately, outreach teams are not able to serve individuals who are couch surfing, temporarily living with friends or family, at risk of homelessness, or already staying in a homeless shelter. As outreach teams focus on street-based services, they cannot perform in-reach to facilities.

What do outreach workers do?

Outreach workers have many different skills including homeless services navigation, mental health first aid, motivational interviewing, and trauma informed care, among others. Some teams even have physical health, mental health and substance use professionals. Outreach teams start by building a trusting relationship with and determining the needs of people living on the streets. Their efforts can be as simple as helping someone experiencing homelessness get an ID card or as complex as helping to meet medical and mental health needs. But the ultimate goal of outreach services? To help people who are homeless move from the streets into a permanent home.

How long does it take to help someone?

Some people may require significant time to build trust. Others may be more readily open to help. Regardless, everything we do is in partnership with those we serve, and is done in a way that fosters dignity and self-determination. Until there’s more shelter and affordable permanent housing, the process to get people indoors is slower than we would like. But through the investments of capital development funding via Proposition HHH, No Place Like Home, and Measure H, there will be an increase in shelter beds and permanent housing over time. The commitment of our outreach teams, combined with expanded housing opportunities, will make a huge difference.

What do you mean by "homeless"?

While there are different types of homelessness, street-based outreach teams serve those who the U.S. Department of Housing and Urban Development considers "literally homeless." This is defined as, "an individual that has a primary nighttime residence that is a public or private place not meant for human habitation."

When do outreach workers work?

They usually work during daylight hours due to safety and because this allows outreach workers to connect individuals that are homeless to resources and other critical services like health and mental health services, job training programs, and those offered by the Department of Motor Vehicles and Department of Public Social Services.

How long does it take a team to respond?

Due to high demand, it may take a few days for an outreach team to be deployed and we may need to prioritize those individuals who are most vulnerable. With nearly 40,000 people living on the streets of LA County, the need for outreach services is great.

Can I get an update on what happened?

If you provide your email address, we will let you know we received your request and when it was fulfilled. We are required by law to protect the privacy of those we serve…therefore we are unable to share updates (unless the client allows us to). However, if you agree to be contacted, we may reach out to you to ask additional questions that will help us locate and connect with the person referred.

How else can I help my homeless neighbors?

Volunteering and donating to organizations serving people experiencing homelessness is a great way to help the cause. Please go to TheyCountWillYou.org, Volunteer Opportunities, Everyone In, VolunteerLA, or contact your local homeless organization for further information on volunteering and/or donating towards ending homelessness.

What is Measure H and Proposition HHH?

Measure H is a County of Los Angeles special sales tax increase passed by the voters in 2017 that specifically funds services, shelter, and permanent rental subsidies for people experiencing homelessness. Proposition HHH is a City of Los Angeles bond passed by the voters in 2016 that directly funds the building of new affordable permanent housing for people experiencing homelessness.

1 Before we begin

Numbers only
 It's OK to contact me about this request

2 Enter address of person/people in need

 Acceptable address formats:
  • 707 Wilshire Blvd, Los Angeles 90017
  • Wilshire Blvd and Figueroa St, Los Angeles
  • Wilshire Blvd at Figueroa St, Los Angeles
  • Wilshire Blvd & Figueroa St, Los Angeles
, , ,

3 Tell us about the person/people in need
 The more detail you can provide, the better!

* Required fields

If the person is couch surfing, staying with friends or family, or at risk of becoming homeless, they should access services through the Homeless Prevention Assistance program instead of LA-HOP. Outreach workers cannot enter private property to engage individuals. Outreach teams have a better chance of contacting the person experiencing unsheltered homelessness with a detailed description of their location.
If you are in contact with a family with minor children experiencing homelessness, have them connect with the 211 hotline and ask to be connected to the Coordinated Entry System for Families.
Descriptions of a person’s age, physical signs and symptoms, and belongings will help Coordinators triage your request to the most appropriate outreach team and allow that team to identify the individual(s) more easily.
Help outreach teams understand what services and resources they should be prepared to deliver during their engagement. This can be based on simple observations, such as a person missing a jacket during colder months.


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