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September 23, 2022 | November 17, 2022 | 2,694 total views

Housing Navigation Programs bridge a critical gap in services in the Los Angeles Continuum of Care (LA COC). It provides housing-focused supportive services for people experiencing homelessness in locations as identified by LAHSA with the goal of helping them identify, apply for, secure and move into permanent housing within 120 days of enrollment. Housing Navigation Programs adhere to Housing First, Low Barrier, Harm Reduction and Trauma-Informed Care approaches and are an integral part of the Coordinated Entry System (CES). CES was created to ensure consistent approaches for access to, and delivery of, services in Los Angeles County. Therefore, Housing Navigation must work in collaboration with the CES, and in coordination with the other LAHSA- funded program components.

Important Reminders

  • All LAHSA funded Housing Navigation programs will be switching to slot-based management beginning October 1, 2022. Slot-based management refers to a strategy for managing program enrollments based on the creation of a “participant slot.” The slots represent the number of participants each agency must be serving at any given time in the contract year. This allows providers and our system to continuously manage slots, ensuring they are at full capacity, but not oversubscribed. This differs from prior expectations regarding contracted-to-serve numbers, as those numbers cover the entire fiscal year but do not set a minimum or maximum number of clients at any given time.
  • Key Performance Indicators (KPI) submissions will be delayed until further notice. LAHSA will provide training to programs and develop a plan for KPI submission for the 2nd Quarter of FY 22-23. The Housing Navigation KPIs for the FY 22-23 are:
    • Complete Housing Search Plan within 3 days following enrollment (80%)
    • Exited to a Permanent Housing Destination (60%)
  • FOR THE FAMILY SYSTEM ONLY: The NEW Housing Navigation HMIS Program Profiles in HMIS are live. Please begin to enroll any new enrollments into your prospective Housing Navigation Program Profiles in HMIS

FOR THE ADULT SYSTEM ONLY: Interim Housing (IH) to Time Limited Subsidy (TLS) will be implemented in phases. Beginning October 1st, new enrollments for Housing Navigation are to come from Interim Housing Sites. Providers can continue to work with participants who are currently enrolled but given the limited capacity of the Housing Navigation Program, LASHA recommends reviewing each participant’s progress to ensure there is an appropriate caseload for each staff member to provide appropriate services.

  • All households who have a voucher issued under the Emergency Housing Voucher Program are encouraged to quickly move on to housing or lease in place.
  • All households who are enrolled and have not received services in the last 30 days or more may be exited or submit a request for an extension to LASHA Coordinator with provider listing housing exit plan. The Extension Request is attached to the end of this memo.
  • LAHSA will review requests to add non-LAHSA funded Interim Housing sites based on funding availability and SPA resource needs. This may impact negatively on availability of SPA resources and priority will be given to all LASHA Interim Housing programs.

Providers should continue to work with participants who have:

  • An EHV voucher issued, which means that participants applications have been submitted to the PHAs, and participants needs to lease in place or identify new unit
  • Currently enrolled at a LAHSA funded Interim Housing site
  • Or matched through CES to Permanent Supportive Housing (PSH) unit

Important Documents/Toolkits

Office Hours and Additional Resources


2020 Greater Los Angeles Homeless Count Results
COVID-19 Guidance for Los Angeles County Homeless Services Community
Project Roomkey
Press Releases
LA COC Board 2022 General Election for SPA Representatives (1,3,5,7)