Residents at The Salvation Army's Bell Shelter not only come from differing socio-economic backgrounds and demographics but also range on the spectrums of physical health, mental health, and addiction barriers.
The Bell Shelter also has an apartment extension called the Bell Oasis, which houses about 65 homeless individuals who are either veterans or are diagnosed with severe mental health issues.
In October 2020, there was an incident regarding a tenant who, in this story, we will call "Tony". Tony was in debt with Bell Oasis because he caused $1,500 in damages while he was intoxicated in an elevator. As a result, they were put into a 5150 hold, or 72-hour psychiatric hospitalization. Furthermore, Tony faced the possibility of losing his apartment if the debt was not paid.
To prevent Tony from losing his apartment, a Bell Oasis Case Manager engaged Tony in a Problem-Solving conversation. Together, they developed a retention plan, an agreement for Tony to abide by in order to be allowed to stay in their apartment.
Though one issue was solved, Tony still required funds to pay off the debt. To prevent this, The Salvation Army submitted a Problem-Solving Assistance Funds request to LAHSA on Tony's behalf. With these funds secured, and Tony's promise to follow the retention plan, the Bell Oasis property manager to keep Tony housed.