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August 01, 2019 | August 23, 2019

Los Angeles (August 1, 2019) — On July 19, 2018, Los Angeles County took a leap of faith by launching the Los Angeles Homeless Outreach Portal (LA-HOP). With nearly 10,000 requests for outreach, LA-HOP has made a significant impact on our mission to support our street-based neighbors.

Before LA-HOP, when someone witnessed a person struggling on the streets, it was unclear where they could turn to secure help. Without a centralized online system, people relied on emails, phone calls, or word of mouth to submit an outreach request, often to the wrong entity. Since the need for outreach services is great, keeping track of these requests was nearly impossible with a non-automated system.

Now, with just a few taps on a cell phone, LA-HOP makes it easier to request help for people experiencing homelessness on the streets of LA County.

The web application was designed by the LAHSA in collaboration with the Los Angeles County Health Agency and the Los Angeles County Homeless Initiative. LAHSA's developers spent hundreds of hours for over one year to build a portal that not only met the needs of the requestor but also those of the service providers performing outreach. 

A year later, LA-HOP offers an easy-to-use portal that takes the guesswork out of figuring out geographic boundaries, by seamlessly routing requests for outreach and tracking the response.  Whether the requestor is in Compton or Culver City, they can visit and request help for someone on the streets or living in their vehicle.

On this anniversary, LAHSA would like to acknowledge our LA-HOP developers, outreach coordinators, and hundreds of outreach workers who work tirelessly to support LA-HOP and our unsheltered neighbors.

To learn more about LA-HOP, please visit, or watch the video below.


The Los Angeles Homeless Services Authority is a joint powers authority of the city and county of Los Angeles, created in 1993 to address the problem of homelessness in Los Angeles County. LAHSA is the lead agency in the HUD-funded Los Angeles Continuum of Care, and coordinates and manages $400 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.;


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