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New Tools for System Alignment

August 01, 2019 | 1,149 total views

Los Angeles, CA (August 1, 2019)—The Los Angeles Homeless Services Authority (LAHSA) is pleased to announce the upcoming release of system alignment tools. Prompted by guidance from HUD, recommendations by the AD HOC Report on Black People Experiencing Homelessness, and ongoing feedback from service providers and the community at large, LAHSA has developed three new system alignment tools to offer guidance on how program components should operate within the system and how the Coordinated Entry System should function as a whole.

New Tools:

  • Practice Standards 
  • Program Guides 
  • CES Operations Manual 

Practice Standards

Practice standards establish minimum requirements for the operation of programs in Los Angeles County. The primary goal for developing Practice Standards was to reduce confusion around multi-agency funder requirements and instead, create a uniform baseline for programs.

Release Dates

Practice Standards will be released by program type:

  • Interim Housing: available Fall 2019
  • Rapid Rehousing: TBD 
  • Permanent Supportive Housing: TBD

Standards will be reviewed on an ongoing basis and may be amended to reflect current best practices, priorities, and stakeholder feedback. 

Program Guides

Specific to LAHSA-funded homeless system components (housing and supportive services), Program Guides will be an intuitive, interactive, and iterative body of guidance and information designed to assist agencies with executing administrative and programmatic activities, as well as align with the baseline Practice Standards and best practices.

Release Dates 

Program Guides are expected to be published on LAHSA's website and will be accessible with MyOrg login details: 

  • Interim Housing: ongoing, starting Fall 2019
  • Rapid Rehousing: ongoing, starting Fall 2019
  • Permanent Supportive Housing: TBD

CES Operations Manual

The CES Operations Manual will offer a detailed "how-to" guide for collaborating CES partners providing services and/or housing in the context of the Coordinated Entry System. The purpose of the CES Operations Manual is to:

  • Streamline CES functions across all subpopulations and SPAs​
  • Ensure clear and equitable way to access the system​
  • Clarify expectations and support flow through the system​
  • Ensure limited resources are used strategically for the most vulnerable members of our community

Release Dates

The operations manual is expected to be released in two phases:

  • Phase 1 - Access, Assessment, CES Participating Agencies: Fall 2019
  • Phase 2 - Matching, Prioritization, Case Conferencing, and Care Coordination: Spring 2020

Communications Plan for Systems Alignment Tools

In developing these system alignment tools, LAHSA has sought council and public comment from CES Leadership, CES Policy Council, Housing Providers, the Lived Experience Advisory Board, and the Homeless Youth Forum of Los Angeles to identify the appropriate channels of communication which include the following:

  • Providing in-person presentations (including Quarterly Meetings across all SPAs)
  • Offering training webinars 
  • Developing a centralized online portal

Training and Technical Support

To support the implementation of these new tools, LAHSA will be offering training sessions beginning August 2019 through Spring 2020. Training dates will be released as soon as they are finalized and will be communicated through all traditional channels. For assistance with troubleshooting, LAHSA will also be dedicating points of contact for additional support.

If you have any questions or comments, please contact us by email.

The Los Angeles Homeless Services Authority is a joint powers authority of the city and county of Los Angeles, created in 1993 to address the problem of homelessness in Los Angeles County. LAHSA is the lead agency in the HUD-funded Los Angeles Continuum of Care, and coordinates and manages $400 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.


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