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CES Interim Guidance

January 17, 2018 | December 28, 2018 | 13,091 total views

The Coordinated Entry System (CES) Policy Council is currently developing policies and procedures for the Los Angeles County Coordinated Entry System.  To ensure quality, consistency, fairness, and efficiency in the delivery of homeless services throughout CES, and to test new practices before developing formal policy, the Los Angeles Homeless Services Authority (LAHSA) will issue Interim Guidance to support these efforts. Each Interim Guidance applies to CES Participating Agencies and includes a date by which agencies must adopt the Guidance (a minimum of two weeks from issue date).


Interim Guidance Status

See below for a complete list of Interim Guidance that was reviewed by CES Leadership and respective subject-matter experts:

Interim Guidance
Identifying Points of Contact for CES Participants to be Matched to Resources This Interim Guidance seeks to improve the efficiency of the LA County CES by requiring that Points of Contact be identified for every CES participant currently engaged by staff at a CES Participating Agency. Establishing Points of Contact within each electronic participant record will ensure that a CES participant can be reached in the event of a potential matching to a housing resources. 

Issue Date: September 17, 2018


Effective Date: February 1, 2019

Identifying Points of Contact Interim Guidance Webinar (Note: you will need to create an training account or login to access the training. This training is mandatory for any person who works directly with CES participants.) 

Multiple Matching to Permanent Supportive Housing

This Interim Guidance improves the efficiency of the Coordinated Entry System (CES) by increasing the numberof participants matched to Permanent Supportive Housing (PSH) resources (project-based vacancies or tenant-based subsidies). Matching more than one individual or house hold to a resource decreases the length of time between a match and successful occupancy.

Issue Date: August 10, 2018


Effective Date: September 1, 2018

Multiple Matching Interim Guidance Webinar  (Hosted Tuesday, August 28, 2018)

Multiple Matching Q & A

Updating and Correcting Population-Appropriate CES Triage Tool Scores

This Guidance indicates when it is appropriate or necessary to update or correct a participant’s population-appropriate CES Triage Tool score. While this Guidance addresses score revision, case conferencing should still be utilized to capture the full extent of a participant’s vulnerability. The score from the CES Triage Tool should be only one factor among others in the prioritization process.

Attachment A: CES Triage Tool Score Revision Worksheet

Attachment B: List of Service Planning Area (SPA) Matchers

Attachment C: Full SPDAT Request Form

Issue Date: January 17, 2018

Effective Date: February 1, 2018

Interim Guidance Overview Webinar (Hosted Monday, January 22, 2018)

Matching Participants with Disabilities to Fully Accessible Units


This Guidance details new procedures to ensure that fully accessible units are reserved and matched to individuals with mobility and/or hearing/vision disabilities who need these features. 

Attachment A: Housing Vacancy Accessibility Checklist

Issue Date: January 17, 2018

Effective Date: February 1, 2018

Interim Guidance Overview Webinar (Hosted Monday, January 22, 2018)
Housing Navigation Guidance: Prioritizing High Acuity Adults and Youth for Housing Navigation

This Guidance details how CES prioritizes High-Acuity Adults and Youth for Housing Navigation services. This is a revision of the Housing Navigation Guidance released in January 2018, which was placed under administrative review to allow for community stakeholders to provide public comment. 

Attachemt A: Program Exception Request Form

Issue Date: 

June 15, 2018, *Revised October 1, 2018

Issue Date: 

July 1, 2018

Interim Guidance Webinar: Friday, June 29, 2018 at 10 am. Click here to register. 

Background Documents: 

Public Comments and Staff Memo


LAHSA is collecting feedback to understand the implementation of all Interim Guidance to inform future policy development. Please CLICK HERE to provide written feedback.



LAHSA Ad Hoc Committee On Black People Experiencing Homelessness
New Housing Protections Under The Violence Against Women Act (VAWA)
The CES Policy Development Process
LA Continuum of Care Policies
CES Interim Guidance