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If you are interested in participating in HMIS, please contact us.

LAHSA provides set-up, training, and help desk support.

Who Should Participate and Why?

We want to collect information from all homeless service providers throughout the LACoC.  If you receive U.S. Department of Housing and Urban Development (HUD) funding, you are required to use HMIS.  If you are not, we encourage you to participate whether you have or will ever receive government funding.  Increased participation in HMIS will help all of us gain an understanding of homelessness, evaluate programs, garner more funding, and strengthen our collective efforts to prevent and end homelessness.

HMIS is a database designed to meet an agency’s business needs. It can be used for people, contract, and service delivery management.  Agencies benefit by having a free database with support that can assist with meeting their reporting needs.

So What Exactly is HMIS? 

HMIS is a web-based application that is designed to collect information on the characteristics and service needs of homeless persons. The system allows agency users and the Los Angeles Homeless Services Authority (LAHSA) to use collected information for informed programmatic decision-making.  Additionally, the LACoC HMIS includes a focus on Outcomes Management that set and measure milestones and target achievements of clients and program performance.

Why is It Important?

Los Angeles Continuum of Care is the largest Continuum in the nation. Our goal is to effectively collect and report information that supports our efforts in the Los Angeles region to prevent homelessness. HMIS gathers and aggregates data on homelessness to accurately describe the scope of the problem and the effectiveness to address it. Beyond data collection, this network technology positions LAHSA to effect system-wide change and reduce homelessness by tracking service and housing utilization. With everyone’s data, we get a better understanding of the services needed and focus our resources towards preventing and ending homelessness.

How Does HMIS Work?

How Does Client Management Information System Work?

Participating agencies collect and input standardized client-level and demographic data into the system.  Services and target achievements are entered to capture client-level activities depending on the agency, program, or program type.  The data is compiled into reports that allow us to understand the demographic, geographic, or cultural scope of homelessness and the needs. 

How is the Data Used?

  • For The Client – Reduce the time waiting to receive services. 
  • For The Provider – Measure and evaluate program effectiveness and report to boards and funders. 
  • For The Continuum – Prevent and end homelessness in Los Angeles County.  
  • For HUD and other similar entities – Understand homelessness and service use patterns. 
  • For Funders – Evaluate return on investment. 

How to Strive for Good Data Quality

  • Agency employees input client data in HMIS on a daily basis
  • Agency employees complete all the fields, review data reference material provided by LAHSA or created internally
  • Assign an employee with a basic level of computer literacy for data entry and moderate-to -highly skilled for reporting
  • Attend training and user forums
  • Request on-site hands on training

The LACoC HMIS includes:

  • Client demographic data collection
  • Comprehensive client case management
  • Employment, Education and Housing history tracking
  • Savings tracking
  • Bed maintenance, tracking and assignment module
  • Customized assessment capability
  • Customized reporting capability
  • Real-time data collection and reporting
  • Group activities management
  • Group case notes management
  • Information and Referral capabilities
  • Advanced security features
  • Outcome Management

The LACoC HMIS is not connected to any federal or national data collection agency and data is not passed electronically to any national database for homeless or low-income individuals.