THE FACTS - The Family Solutions System

Changing the Way Homeless Families Access Services

The Family Solutions System (FSS) is a new system of service delivery in Los Angeles County, developed to improve and expedite the delivery of housing and other supportive services to homeless families in Los Angeles County. The Family Solutions System (FSS) was developed by a collaboration of partner organizations and adopted in 2013 by the Los Angeles Homeless Continuum of Care.

Key to the Family Solutions System (FSS) is standardized assessment and coordinated access, which reduces the time it takes for families to find the appropriate and right-sized services they need. FSS also seeks to provide families with services that keep them together and connected to their own local community.

FSS was launched in March 2013 under the leadership of the Los Angeles Homeless Services Authority (LAHSA) with funding provided by LAHSA and the City and County of Los Angeles.

How has the Family Solutions System changed how services are delivered to homeless and imminently at-risk families in Los Angeles County?

  • FSS provides improved coordination and access to appropriate resources, including housing, employment, childcare and education by providing a coordinated network of service and housing providers within each region.
  • FSS is designed to provide consistent assessments coupled with more rapid access to the most appropriate resources needed to stabilize homeless and at-risk families.
  • FSS, through each regional Family Solutions Center, is designed to keep homeless families together and connect them to housing and services within their own local community
  • FSS provides for expanded services in regions that were previously under-resourced and served.
  • FSS helps LAHSA and providers maximize funding resources, while providing the highest quality of services to families in need.
  • FSS provides systemwide tracking of progress by following a homeless or at risk family from the time they enter the system, through placement in permanent, stable housing.

Family Solutions System (FSS) Partners

LAHSA collaborated with the following partners to develop the Family Solutions System:

  • Shelter Partnership
  • Los Angeles County Chief Executive Office Housing and Homeless Initiatives
  • City of Los Angeles Housing Department (LAHD)
  • Community Development Commission of Los Angeles County (CDC)
  • Department of Public Social Services (DPSS)
  • 211 LA County.

Funding is provided by:

  • City and County of Los Angeles
  • Los Angeles County Board of Supervisors
  • Los Angeles County Supervisorial District 2
  • City of Compton
  • City of El Monte

LAHSA and the Family Solutions Centers

FSS is made up of eleven (11) Family Solutions Centers (FSCs) that are connected to a comprehensive network of community-based family service providers in their region.

FSS works with FSCs to expand their network to include all services needed by homeless and imminently at-risk families. All FSCs use standardized assessment tools.

Family Solutions Centers

Agency City
Beyond Shelter Los Angeles
Bridge to Home Santa Clarita
LA Family Housing North Hollywood
Shields for Families Compton
St Joseph Center Venice
Union Station Homeless Services Monrovia
Valley Oasis Lancaster
Volunteers of America Los Angeles El Monte
Volunteers of America Los Angeles West Covina
Volunteers of America Los Angeles Pomona
Weingart Center Association Los Angeles

211 LA County

Homeless families access FSS assistance by calling 211 LA County, the County information and referral line.

After placing the 211 call (Dial 211 from any touchtone phone), families are referred to the closest Family Solution Center, where they are assessed by staff and begin the process of accessing services. FSC staff works to place families in programs located within their communities.

Families can also be referred directly to the FSS through a partner homeless shelter.

More Information